Refund Policy

nxtinterview provides digital access to resume analysis, AI mock interviews, reports, and related preparation features.

Because access can be delivered immediately, used credits, completed resume audits, completed interviews, generated reports, and consumed subscription usage are generally not refundable.

Refunds may be considered when there is a duplicate charge, payment error, technical failure that prevents access, or another issue that prevents delivery of the purchased service.

Refund eligibility may depend on usage history, payment status, provider rules, and whether the service was already consumed.

If subscriptions are offered, cancellation stops future renewal charges according to the plan and payment provider rules.

Cancellation does not automatically refund the current billing period unless required by applicable law or specifically approved by nxtinterview.

To request a refund, contact support with your account email, payment date, payment reference if available, and a short explanation of the issue.

Approved refunds are returned through the original payment method when supported by the payment provider. Processing times can vary by bank, card network, wallet, or payment provider.

If you dispute a charge directly with your payment provider, access may be paused while the dispute is reviewed.

Please contact support first so we can investigate duplicate charges or technical access issues quickly.